Dear Clients, Business Partners, and Colleagues of Financial Group Services,

FGS has been on the leading edge of financial services technology throughout its 35 year history and we have always taken pride in the innovative ways we bring a high value, high integrity, safe service to our clients around the world.

The COVID-19 Global pandemic has triggered unprecedented market conditions with equally unprecedented social and community challenges. Like many people, companies and governments around the world, we have focused on how to navigate these uncharted waters.

We are committed to ensuring the highest levels of service to our clients so that they can effectively manage their assets, portfolios, and risks.

We are satisfied that our technical infrastructure has withstood the challenges presented by the extraordinary volatility and increased market volume. We understand that the dramatic increase in service inquiries has led to longer wait times, which has no doubt been frustrating. We encourage our clients to explore the wide range of online information services we provide on our public website and the Client Portal.

• We traditionally take a conservative stance to risk and we have built risk management systems designed to weather even the current market turmoil. The financial health of the Financial Group Services, and all of its affiliates, remains robust.
• We are a truly global broker, with offices and staff located around the world. We have the ability to run the business from a variety of our locations with minimal risk of disruption. If some offices must temporarily close due to the spread of COVID-19, we can continue to offer our core services from other offices.
• We have been taking steps to protect the well-being of our employees, incorporating health and safety best practices into our strategy as rapidly as possible following published government guidelines. Our employees are an integral part of the IBKR community and are essential to our future.

We appreciate your business and the faith you have placed in us, and most importantly, we wish you safe passage through these uncertain times.

Sincerely,

Milan Galik

President and CEO, Financial Group Services